Privacy Policy

We may collect and process the following categories of information, depending on how you interact with us:

• Your name and business name
• Email address
• Telephone number
• Business address and website address
• Information you submit through contact forms
• Information you submit through website audit, assessment, or other tools on our site
• Information you provide when booking a call
• Information provided during sales or customer communications
• Account and customer information
• Billing and transaction information
• Communications you have with us, including email, SMS, and telephone calls
• Telephone calls and related call information, where applicable to the services we provide
• Website usage information, such as pages visited
• IP address and browser or device information
• Cookies and similar technologies, where actually used (described further below)
• Other information necessary to provide the services you request

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule appointments and calls
• Provide customer support and communicate regarding your account
• Process payments and maintain billing and transaction records
• Operate our business systems and deliver the Services
• Send service-related notifications
• Send marketing communications where legally permitted and where appropriate consent or another lawful basis exists
• Improve our Website and Services
• Protect our rights, property, and the security of our systems
• Comply with applicable legal obligations

Submitting a general contact form does not, by itself, mean you automatically consent to receive marketing messages. Where marketing consent is required, we will seek it separately and clearly. You may withdraw consent or opt out at any time as described below.

To provide the Services and stay in touch, we may communicate with you by email, SMS (text message), and telephone. We may use these channels to:

• Respond to inquiries
• Provide requested services
• Schedule appointments
• Provide customer support
• Communicate regarding accounts
• Send service-related notifications
• Send marketing communications where legally permitted and where appropriate consent or another lawful basis exists

For SMS messages, where supported, you can opt out by replying STOP to a message. You may also be able to use other standard opt-out commands such as HELP for assistance. We do not make any claims about specific carrier practices, as those may vary by carrier and may change over time. Message and data rates from your mobile carrier may apply.

You can also contact us at info@jkosystems.com at any time to opt out of marketing or other permitted communications.

JKO Systems uses automation and AI-assisted functionality as part of certain services — for example, automated follow-up, chatbot, and voice-assisted features. At this time, we do not send your customer information to OpenAI, Gemini, Claude, or other external AI providers as part of our standard practices. If our practices change, we will update this policy accordingly.

We use Stripe for payment processing. Stripe processes payment-card information for payment transactions. Where Stripe handles that processing, we do not need to store complete payment-card numbers ourselves. Stripe's handling of payment information is governed by its own policies and practices, which you can review on Stripe's website.

We use trusted third-party service providers to operate our business and provide the Services. These currently include:

• A CRM and marketing/automation platform (including related SMS, email, and telephone/voice functionality) used to deliver communications, follow-up, and automation services
• Stripe, for payment processing
• Other providers, only where actually used

These providers process information as necessary to provide the services they provide to us. They are service providers — we do not sell your personal information to them. Each provider has its own privacy practices governing the data it processes, and we encourage you to review their policies.

We do not sell or share your personal information for advertising purposes.

We may disclose information to service providers, vendors, professional advisers, legal authorities, or other parties when reasonably necessary to:

• Provide requested services
• Process payments
• Operate business systems
• Protect rights and property
• Comply with law and respond to legal process
• Protect against fraud, abuse, or security threats
• Complete a merger, acquisition, financing, restructuring, or sale of assets where legally permitted

Ordinary processing by our service providers is not an advertising sale of your personal information.

Our Website may use cookies and similar session or functionality technologies to keep the site working properly and to remember certain preferences. We describe only the technologies we actually use.

We do not currently use Google Analytics or the Meta (Facebook) Pixel. We do not claim to use those technologies, and we have not built a complicated cookie framework for tools we do not implement. If we add such tools in the future, we will update this policy and, where required, seek appropriate consent.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Website functions.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests. We have not established a single fixed retention period for all data, because the appropriate period depends on the type of information and the reason it was collected. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. We do not claim encryption of every system, SOC 2 certification, ISO certification, or any other security certification unless and until it has been actually verified.

Depending on where you live and the circumstances, you may have rights concerning your personal information, which may include:

• Access or know what personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information, subject to certain exceptions
• Data portability, where applicable
• Opting out of certain processing, where applicable
• Non-discrimination for exercising applicable rights
• Appeals or other applicable rights where required by law

To exercise any applicable rights, or to ask questions about your information, please contact us at info@jkosystems.com. We will respond in accordance with applicable law. We may need to verify your identity before processing certain requests.

Because JKO Systems serves customers throughout the United States, this section addresses California privacy rights. Whether a particular California privacy right applies to you depends on the circumstances and applicable law, including whether statutory thresholds or applicability requirements are met. Not every California privacy right applies to every visitor or customer.

Subject to those requirements, California residents may have rights to know, delete, correct, and opt out of the "sale" or "sharing" of their personal information, along with rights not to receive discriminatory treatment for exercising those rights. As stated above, we do not sell or share your personal information for advertising purposes. If you believe California rights apply to you and you wish to exercise them, contact us at info@jkosystems.com.

Additional state privacy laws may apply depending on where you reside and whether statutory thresholds or applicability requirements are met. We have not had every state privacy law independently reviewed, and we do not claim compliance with every state privacy law. Where a specific right applies to you under applicable law, you may contact us at info@jkosystems.com to exercise it.

Our Services are directed to businesses and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us at info@jkosystems.com and we will take reasonable steps to delete it.

Our Website may link to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Website with an updated "Last Updated" date. We encourage you to review this page periodically. Material changes will be reflected here.

If you have questions about this Privacy Policy or how we handle your information, please contact us: